Who We Are

This Privacy Policy applies to Tedd Furniture LLC, a company registered and operating in Dubai, United Arab Emirates. We are a professional office furniture supplier providing office desks, ergonomic chairs, executive furniture, workstations, reception desks, storage solutions, and complete office fit-out services to businesses across the UAE.

When this policy refers to "Tedd Furniture LLC", "we", "us", or "our", it means Tedd Furniture LLC as the data controller responsible for your personal information.

Information We Collect

We collect personal information only when it is necessary to provide our services or respond to your enquiries. We collect information in the following ways:

Information you provide directly:

• Contact details — your name, email address, phone number, and company name when you contact us via our website form, phone, email, or WhatsApp.
• Enquiry details — information about your office furniture requirements, space specifications, product preferences, and delivery location.
• Order information — billing details, delivery address, and payment information when you purchase furniture from us.
• Communication records — records of correspondence between you and our team for service quality and dispute resolution purposes.

Information collected automatically:

• Website usage data — IP address, browser type, device type, pages visited, and time spent on our website via cookies and analytics tools.
• Technical information — operating system, referring URLs, and general geographic location derived from your IP address.

How We Use Your Information

We use the personal information we collect for the following specific purposes:

Legal Basis for Processing

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable data protection principles, we process your personal data on the following lawful grounds:

1. Contractual necessity — processing is required to fulfil your order or respond to a pre-contractual request such as a quote or consultation.
2. Legitimate interests — processing is necessary for our legitimate business interests, such as improving our services and maintaining customer records, provided these interests are not overridden by your rights.
3. Legal obligation — processing is required to comply with applicable UAE laws, tax regulations, or legal requirements.
4. Consent — for optional purposes such as marketing communications, we only process your data where you have provided clear and explicit consent, which you may withdraw at any time.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies — required for the website to function correctly. These cannot be disabled as the site would not work without them.
• Analytics cookies — tools such as Google Analytics help us understand which pages are most visited and how users navigate our site, so we can improve it. These are anonymised.
• Functionality cookies — remember your preferences (such as language or region) to provide a more personalised experience on return visits.
• Marketing cookies — only used with your consent, these help us show relevant advertisements on other platforms based on your visit to our website.

Sharing Your Information

We do not sell, rent, or trade your personal information to any third parties. We may share your data only in the following limited and necessary circumstances:

• Delivery & logistics partners — when coordinating furniture delivery, we may share your name, phone number, and delivery address with our logistics or installation teams operating under strict confidentiality obligations.
• Payment processors — your payment information is processed securely by authorised payment providers. We do not store full card details on our systems.
• IT & website service providers — companies that help us operate our website, email, and CRM systems may have access to your data solely for those technical purposes and are contractually bound to protect it.
• Legal requirements — we may disclose your information if required by UAE law, court order, regulatory authority, or to protect the rights and safety of Tedd Furniture LLC, our staff, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction, with equivalent privacy protections maintained.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with UAE legal retention requirements.

When your data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, destruction, or disclosure.

Our security measures include:

• SSL encryption — our website uses HTTPS/SSL encryption to protect data transmitted between your browser and our servers.
• Access controls — personal data is accessible only to authorised staff who require it to perform their duties, and all staff are trained in data protection responsibilities.
• Secure systems — we use reputable, security-vetted platforms for email, CRM, and customer data storage with regular security updates.
• Incident response — in the unlikely event of a data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by UAE law.

Your Rights

Under applicable UAE data protection law, you have the following rights in relation to your personal information held by Tedd Furniture LLC:

• Right of access — you can request a copy of the personal data we hold about you, free of charge, and we will provide it within a reasonable timeframe.
• Right to rectification — if any information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure — you may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to suspend processing of your data in certain circumstances, such as while a dispute is resolved.
• Right to data portability — where applicable, you may request that we transfer your data to you or another service provider in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing of your data where we rely on legitimate interests as the legal basis, and we will cease processing unless we can demonstrate compelling legitimate grounds.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources (such as Google Maps, Instagram, LinkedIn, or Facebook). These websites operate independently and have their own privacy policies.

Tedd Furniture LLC is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to read the privacy policy of any external website you visit through links on our site.

Our presence on social media platforms (Instagram, Facebook, LinkedIn, TikTok) is governed by those platforms' own terms of service and privacy policies in addition to this policy.

Children's Privacy

Tedd Furniture LLC's website and services are directed exclusively at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18.

If you believe that a minor has provided us with personal information without appropriate consent, please contact us immediately at info@teddfurniture.com and we will promptly delete such information from our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or data protection standards. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on our website homepage or contact page where appropriate.
• Notify existing customers by email if the changes materially affect how we use their data.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Tedd Furniture LLC handles your personal data, please don't hesitate to get in touch. We are committed to resolving any issues promptly and transparently.

If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the relevant UAE data protection authority. We would, however, appreciate the opportunity to address your concern directly before you take this step.