Overview

At Tedd Furniture LLC, we are committed to delivering premium office furniture and an exceptional customer experience to every business we serve across Dubai and the UAE. We take quality seriously and inspect every order before dispatch.

However, we understand that issues can occasionally arise — whether it's a product that doesn't match your expectations, a manufacturing defect, or damage during delivery. This Refund and Returns Policy explains clearly what you are entitled to, how to make a claim, and what to expect from us.

Return Window

We offer a 7-day return window from the date of successful delivery for eligible items. This means you must contact us within 7 calendar days of receiving your order to initiate a return.

Eligible & Non-Eligible Items

Not all items are eligible for return. Please review the categories below carefully before submitting a return request.

Condition of Returned Items

To be accepted for return and refund, all eligible items must meet the following conditions:

• Unused and unassembled — items must not have been assembled, installed, or used in any way after delivery.
• Original packaging — items must be returned in their original packaging, including all protective materials, foam inserts, and boxes.
• Complete accessories — all components, hardware, manuals, and accessories that came with the product must be included.
• No damage caused by client — items that have been scratched, stained, modified, or otherwise damaged after delivery will not be accepted.
• Original labels and tags — all original product labels and tags must remain intact and attached.

How to Request a Return

Initiating a return with Tedd Furniture LLC is straightforward. Follow these steps to ensure your request is processed as quickly as possible:

Refund Process & Timeline

Once your return has been received and inspected by our team, we will notify you of the outcome of your refund request by email or phone within 2 business days.

Refund methods:

• Bank transfer — refunds are issued via bank transfer to the same account used for payment. Please provide your bank details when requested.
• Cheque — where payment was made by cheque, a refund cheque will be issued in the same name.
• Store credit — with your agreement, we may offer store credit to be used against a future Tedd Furniture LLC order, which can be processed faster than a cash refund.

Exchanges

We are happy to process an exchange for a different product where the original item is eligible for return and the replacement is of equal or greater value.

Exchanges are processed following the same steps as a standard return (see Section 5). The replacement item will be dispatched once the original item has been received and inspected.

• Same or higher value — exchanges for a product of equal value involve no additional payment. For a higher-value item, the difference will be invoiced separately.
• Lower value — if the replacement item is of lower value, the difference will be refunded via bank transfer following the standard refund timeline.
• Availability — exchanges are subject to stock availability. Where the desired replacement is unavailable, we will offer an alternative product or a full refund.

Damaged or Defective Items

We take great care to ensure all furniture is properly packaged and protected during transit. In the rare event that your order arrives damaged or you discover a manufacturing defect, please follow these steps immediately:

1. Photograph the damage — take clear, well-lit photos of the damaged item, the packaging (inside and outside), and any visible damage to the box or crate before moving the item.
2. Note on delivery documentation — where possible, note the damage on the delivery note before signing. Do not refuse delivery — accept the item and report to us.
3. Contact us within 24 hours — report delivery damage to us at +971 582851592 or info@teddfurniture.com within 24 hours of receipt, attaching your photos.
4. Keep original packaging — retain all packaging materials until your case is resolved, as these may be required for the return or insurance claim process.

Custom & Made-to-Order Items

Many of our office furniture solutions — particularly executive desks, custom workstations, bespoke reception counters, and complete office fit-outs — are made to order according to your specific requirements.

The following applies to all custom and made-to-order items:

• Order confirmation is binding — once you have approved the design, specification, and placed your order, production begins and cancellation is not possible without a cancellation fee.
• Cancellation before production — if you wish to cancel a custom order before production has started, please contact us immediately. We will advise whether cancellation is possible and any applicable fees.
• Specification errors by Tedd Furniture LLC — if a custom item is produced incorrectly due to our error (wrong dimensions, finish, or specification), we will rectify, replace, or refund at no cost to you.
• Client specification errors — if the specification approved and signed off by the client contains errors, Tedd Furniture LLC cannot be held responsible for the resulting product.

Delivery & Collection Charges

Return collection and re-delivery charges depend on the reason for the return:

Collection and re-delivery fees for client-initiated returns will be communicated to you in advance before any collection is arranged. You will never be charged a fee without prior notice and agreement.

Warranty

All office furniture supplied by Tedd Furniture LLC comes with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product category and brand.

What the warranty covers:

• Defects in materials or workmanship that arise during normal use
• Structural failures not caused by misuse, overloading, or improper assembly
• Premature failure of mechanical components (chair mechanisms, cabinet locks, drawer runners)

What the warranty does not cover:

• Normal wear and tear, including surface scratches, fabric pilling, or colour fading over time
• Damage caused by misuse, overloading, or use outside the product's intended purpose
• Damage resulting from improper assembly or installation by the client
• Damage caused by environmental factors (excessive moisture, direct sunlight, or extreme temperatures)
• Cosmetic damage reported after 7 days of delivery

Contact Us

For all return, refund, exchange, or warranty enquiries, please contact our after-sales team directly. We aim to respond to all messages within 24 hours and to resolve all issues fairly and efficiently.

We are committed to resolving every return and refund case professionally and fairly. If you feel your concern has not been addressed adequately, please request to escalate to our management team — we will always do our best to find a satisfactory resolution.