Refund & Returns Policy

Effective Date: 25-04-2026

At Tedd Office Furniture LLC, we aim to ensure customer satisfaction with every purchase. This Refund & Returns Policy outlines the conditions under which returns, replacements, and refunds may be accepted.

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • Item is unused, in original condition, and in original packaging
  • Return request is made within 7 days of delivery
  • Proof of purchase (invoice or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or made-to-order furniture
  • Items damaged due to misuse, negligence, or improper handling
  • Clearance or discounted items (unless defective)

3. Damaged or Defective Products

If you receive a damaged or defective product, you must notify us within 48 hours of delivery. We will arrange inspection and offer a replacement or repair where applicable.

4. Refund Policy

Refunds will be processed only after the returned item has been inspected and approved. Approved refunds will be issued via the original payment method within 7–14 business days.

5. Return Shipping

Return shipping costs may apply unless the return is due to a defect or error on our part. Customers are responsible for ensuring safe return of the product.

6. Order Cancellations

Orders may be canceled before dispatch. Once shipped, cancellation requests will be treated as returns and subject to applicable charges.

7. Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, a refund or alternative product may be offered.

8. Inspection & Approval

All returned items will be inspected upon receipt. We reserve the right to reject returns that do not meet the above conditions.

9. Contact Us

For return or refund requests, please contact us:

  • Company: Tedd Office Furniture LLC
  • Email: info@teddfurniture.com
  • Phone: +971 582851592
  • Location: Dubai, United Arab Emirates